BOOKINGS and CANCELLATIONS
WHY ARE ALL PRICES NOT LISTED ON THE WEBSITE?
We customize every single trip for every single client( faq ), so no two trips are ever the same. It doesn’t matter if you’re on a shoestring budget or you travel the finest of luxury style – we’ve got you covered in Morocco. The best way to figure out what your trip could cost? Just ask! Our team will work directly with you over phone or email to decide exactly what works best for your level of adventure and budget – and together we’ll make it happen!
DO YOU HAVE A CANCELLATION POLICY?
Deposits are due within 14 days of booking and are non-refundable. Final balances are due 30 days before the start of your trip and are refundable in the case of an emergency. Any cancelled trip will result in a loss of the deposit. This is simply to cover the booking costs of accommodations and transport that would be cancelled last minute.
CAN I PAY ONLINE?
Of course! We accept payments through our website via Paypal . A fee of 4% will be added to your balance to cover processing fees charged by our payment system. We ask that your deposit be paid online at the time of booking, but you can any additional amount of the balance online as well!
WHEN IS HIGH SEASON?
The best time to visit Morocco is between the month of October and June, as the summer months can be quite warm (especially in the desert). We operate year-round and love to accommodate guests any time, but our best recommendation is fall/spring.
ARRIVALS & SAFETY
IS IT SAFE?
Definitely. Morocco’s main industry is tourism and the local authorities do a great job of keeping tourists safe during their visit in Morocco.
DO I NEED A VISA?
Its best to check with your embassy, but most tourists receive a 90 day visa on arrival when entering Morocco.
WHAT ARE THE MAIN LANGUAGES SPOKEN?
Moroccan Arabic is the most common language spoken, but French is the second most common language around the country. Berber dialects are most commonly spoken by Moroccan Berbers (native Moroccans) and due to the proximity to Spain, Spanish is also commonly spoken in tourist areas.
ANY VACCINATIONS NEEDED?
- No vaccinations are required for entering Morocco.
- Covid-19 Vaccination is required to travel within Morocco
WHAT IS THE CURRENCY? ATM MACHINE?
The local currency is Moroccan Dirhams and your foreign currency can be exchanged at the airport or any change bureau once in the city. Additionally, ATM machines are frequently found in cities and large villages and charge 1.5% fees for withdrawals.
WHAT IF I NEED A DOCTOR?
If you become ill or have an emergency during your stay with us, we’ll make sure you receive medical care as soon as possible. All cities have modern, reliable, and affordable hospitals and healthcare.
IS THE WATER SAFE TO DRINK?
Tap water is safe to drink, but bottled water is easy to find and very cheap (around $1 for 5 liters). Bottled water is recommended.
CAN I TRAVEL ALONE AS A WOMAN?
Yes. Moroccan laws strongly protect foreign tourists in Morocco and crimes against foreigners are extremely rare and severely punished by law. Travel is safe and relatively easy, especially when you’re with a guide.
ABOUT OUR ADVENTURES
WHAT IS PRIVATE TRANSPORT?
We use tourism-licensed, modern 4×4 vehicles with licensed and professional drivers, carrying a maximum of 3-4 clients at a time. This is to ensure your safety and comfort on every mile of the journey. Our vehicles come with AC/Heat, wifi hotspot, bottled drinking water, and are 4×4 equipped for any off road adventure.
WHAT IS THE PICKUP AND DROP OFF PROTOCOL FOR DESERT TRIPS?
We offer complimentary pick-ups and drop-offs for our desert trips on departure and arrivals day in Marrakech, if you are staying inside the city. If your accommodation is outside the city of Marrakech, we charge a 500 MAD fee for this service. Please contact us as soon as possible with your accommodation info so that we can make plans to pick you up for an on-time departure.
WHAT ARE THE DESERT CAMPS LIKE?
Think of it as “glamping”. Each camp is comprised of 10-20 tents with electricity, real beds and plenty of blankets and pillows. You’ll find a communal bathroom with private showers, sinks and toilets – and yes, hot water too! When its too sunny or chilly, enjoy your meals indoors at the camp restaurant tent, where we serve the best Moroccan food, Sahara-style. Otherwise, outdoor dining and lounging can be found in the center of the camp, along with a fire pit for evening campfires and dancing under the stars.
IS IT SAFE TO RIDE A CAMEL?
Of course! Your experience on a camel might be the best experience of your life. Our camels are trained and cared for by friendly locals who are there to make sure your camel trek is safe and fun.
WILL I HAVE GOOD ACCESS TO WIFI ON MY TRIP?
Maybe! Most of the guesthouses and riads that we work with offer wifi in-house. We do our best to provide mobile hotspots in the cars and camps on your trip, but you might not have access to wifi once you’re out in the middle of nowhere.
HOW MUCH DO I HAVE TO PAY TO ENTER LANDMARKS AND PALACES?
It varies, but most paid-entry sites in Morocco are 70 MAD for adults and 20/30 MAD for children and students. We do not include the cost of any paid sites in our tours, but we can offer or suggest which sites might interest you the most!
I FOUND SIMILAR TRIPS ONLINE FOR A LOWER PRICE. WHAT MAKES YOUR TRIP DIFFERENT?
We operate our Sahara tours in a remote part of the Moroccan Sahara desert, Erg Chegaga. Unlike Merzouga, this part of the desert is not accessible by any car other than a SUV or 4×4 vehicle. That means, every car must be fully equipped for rough terrain, off-roading, and can only carry 3 passengers at a time. Additionally, this vehicle requires a driver that is not only experienced at off-road adventures, but also local to the area, as there are no roads or street signs to find the camps once the cars exit the highway. We also believe that it’s important for our staff to enjoy the life that they work hard for. Because of this, we pay our drivers and guides a wage that is above the industry standard so that when they are not on the road with our guests, they can provide a good quality of life for themselves and their families. As a guest, you can be assured that 100% of our guides and drivers are insured and certified by the Ministry of Tourism – so you’re in good hands the entire way.Lastly, our trips are unique and full of surprises. We don’t call it My Moroccan Adventure for no reason – we always strive to offer fun and ad-hoc experiences along the way, as well as quality accommodations that far exceed the expectations of our guests. And most importantly, we don’t deal with tourist traps.
WHAT IS A SOUK?
The souk is the Moroccan market. Just as there are a variety of markets, there are a variety of souks. You can find souks with merchants selling fruits and vegetables, spices, second hand items, and then there are the more textile-oriented souks that carry a variety of handmade items including carpets, clothing, jewelry, shoes, and home goods.
HOW DOES THE HAGGLING SYSTEM WORK WHEN SHOPPING?
In Morocco, the price is all about discussion. Shops typically do not have fixed prices (although the more boutique-y shops do) and the typical system for shopping is negotiation. Typically the merchant will start at his highest asking price and the buyer will start to negotiate by bidding lower. The system is friendly and fun and should end with the buyer finding a price they are happy with, as well as the merchant.
WHAT’S THE MEANING OF BERBER?
Berbers are the indigenous people of North Africa and make up a large population of Morocco. Berbers refer to themselves as some variant of the word “A-mazigh” or “free people” and speak a variety of many different dialects of the language. The most common religion practiced by Berbers in North Africa is Islam, which is also official religion of Morocco in general.
HOW SHOULD I DRESS?
Western fashion is commonly seen in Morocco but its also common to see women dressed more conservatively and often wearing a hijab (scarf covering the hair). We recommend airing on the conservative side as a respect to the local culture. Try to keep the legs, shoulders and chest covered. In regards to temperature, loose-fitting cotton clothing in the warmer months is recommended and a coat/jacket is a great idea to have in the cooler months.
WHAT IS THE FOOD LIKE?
Moroccan food is super yummy and often made with local spices, vegetables and meat. Tagine, the most common Moroccan dish, is a slow-cooked meat/vegetable combination cooked in a clay dish over a fire. You’ll also find a variety of vegetarian salads, meat bbq, fish and calamari, and the most important part of the food – Moroccan bread. Since all meals are typically eaten with bread, you can leave your fork on the table and dig in with your hands and a freshly baked piece of homemade bread. Moroccan food is not typically spicy.
CAN I DRINK ALCOHOL?
Of course! Nightlife is a big part of Moroccan society and you can find some of the best nightclubs in Marrakech and Casablanca. Alcohol can be purchased in liquor shops and some supermarkets in cities and is also available in many modern restaurants.
WHAT IS THE STANDARD FOR TIPPING?
While it is not considered necessary to tip taxi drivers in the cities, Morocco is very much a tipping culture. A standard tip at a restaurant is between 5-10% of the final bill, for example. If you are traveling with guides and drivers, a standard tip would be around 100 MAD per day, per guide/driver, per 1-5 people. Keep in mind – most locals working in the service and hospitality industries in Morocco do not earn high monthly salaries and rely on tips to supplement their income! If you do not feel comfortable tipping your guides and drivers directly, we are always more than happy to advise and hand the money over to them directly.